For bosses, I think the hardest thing is letting people make their own mistakes. Resisting the desire to intervene. It’s the whole question of whether you are controlling people or coaching people. You can’t do both. It’s easy to jump to control. People seek control in their lives and of their destinies. But as a boss you can’t really do that. All you can do is point people toward what you want them to do and try to get them to do it better. That requires a lot of patience and a lot of perceptiveness. It doesn’t come easy to many people in management positions.