The customer success role — a job description

From Nick Mehta‘s list of “things I wish I had known“:

Success of your customers is hard and critical… Figuring out what your customer means by success, measuring it, helping to drive it and showing the client the results is a constant battle. But it’s a battle you need to win.

4 thoughts on “The customer success role — a job description

  1. Pingback: How to identify your customers’ “Job To Be Done” | A Founder's Notebook

  2. Pingback: How to reduce churn | A Founder's Notebook

  3. Pingback: How to reduce churn– a process | A Founder's Notebook

  4. Pingback: How to reduce churn by winning back cancelled customers | A Founder's Notebook

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