In her work Time to Think, Nancy Kline advocates that everyone must have the chance to think and speak uninterrupted. This works wonders in terms of eliciting the best thinking from the whole group. Giving everyone equal voice, thinking time and the chance to contribute can transform the effectiveness of communication in a meeting.
Nancy Kline also found that rather than listening in meetings, people spend the majority of their time either working out what they are going to say or defending what they are saying and that a verbal interruption has the similar impact on thinking as a physical fight. It is no surprise that without strong agreements on giving equal voice and listening, the quality of the thinking goes down in teams.
(1) I’m not a fan of meetings, particularly if the goal is to elicit creative thinking. See Group brainstorming doesn’t lead to creativity; this does and The optimal number of people in a meeting is…
(2) So for me, the valuable insight here is that listening transforms communication and makes people feel more secure. Cf. (i) How to be a better listener, (ii) When you’re given advice, here’s how to listen with an open mind, and (iii) How to listen without judging — a guide for managers.