Provide what your users really want

Edited excerpt from How Will Tech Platforms Compete in the 21st Century? by Joe Edelman:

In the next decade, platforms will compete over alignment with their users’ human values. At present, all the platforms are terrible at this. Facebook, Apple, and Google — from their notification screens to their feeds — ignore their users’ will and intent, ignore their users’ values, and abuse users by directing their attention towards advertising or towards greater platform engagement.

The values revolution will be as big as the design revolution. There will be an Apple of values. And there will also be new players, new interface concepts, new types of careers in tech. The values revolution will begin when users start to see the possibility of values-aligned tech, and to discover that their lives are warped by tech with values contrary to their own.

(1) Cf. How tech products misframe our choices, and product managers should do better.
(2) Cf. What happens when you mistake user engagement for customer success.

One thought on “Provide what your users really want

  1. Pingback: Metrics that measure consumption vs metrics that measure the satisfaction of real needs | A Founder's Notebook

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