Ask positive questions

Edited excerpt from What’s the recipe for effective communication? by Emma Chilvers:

Start a meeting by asking people positive questions. This encourages people to share, contribute and focus.

The questions could be simple such as: What has gone well for you the last week? Can you name someone who has helped you achieve things? What are you looking forward to most this week?

Too often, when we review projects and performance we discuss how we could improve things next time, without pausing for a moment to say what went well and well done.

Starting off on a positive note primes the brain to adopt a more open attitude towards the forthcoming discussion – and it gets all of the voices in the room ready to contribute at the same time.

What’s more, recognising and celebrating good work makes people feed valued, that they matter; it boosts their energy levels, reconnects them to their purpose in the company and can increase their well-being and productivity.

(1) This advice is widely applicable, not just to meetings. For example, you can ask individuals “What are you most excited about?”, “What’s working best in your area right now?”, or “Who are you most enjoying working with?”. And you can help people to feel happier and more motivated about their work by asking them this question.
(2) Cf. (i) Ideas spread inside a company due to positive energy; 8 ways to increase it, (ii) Smile.
(3) “Recognising and celebrating good work makes people feed valued”. See: (i) Why celebrating wins is so hard, but so important, and (ii) Is this the way to celebrate wins?

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